Terms and Conditions

REQUIRED DOCUMENTS FOR TRAVEL

PROOF OF IDENTITY - Passports are required for international travel. You will not be permitted to depart without necessary documentation. There may be additional requirements for international travel, such as vaccinations or visas, and some countries require that passports be valid for six months or longer beyond your stay in the country. Passport and entry requirements are subject to change at any time without notice. For the most current information on passport and entry requirements, please visit the Australian Government Department of Foreign Affairs and Trade website at https://www.dfat.gov.au/travel. Special travel documents are required for children travelling with or without their parents. If you are travelling with children, please check with the airline or cruise line prior to departure. If you are not an Australian citizen, you must contact the consulate of the country you are visiting.

TRAVEL HEALTH INFORMATION - For the most current worldwide health information, consult your family GP or visit the Smartraveller website provided by the Australian Department of Foreign Affairs and Trade at https://www.smartraveller.gov.au/. Before finalising your travel plans, it is your responsibility to review local and national public health guidelines at https://www.smartraveller.gov.au/.

Please note that any public location where people are present provides an inherent risk of exposure to COVID-19 and other communicable diseases; Costco Travel Australia cannot guarantee that you will not be exposed during your visit. By booking your travel package, you acknowledge and agree that you assume these inherent risks associated with travel.

TRAVEL INSURANCE - Many Suppliers/Principals require you to take out travel insurance as a condition of booking with them. In any event, we strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses.

DOCUMENTS - For car hire reservations, each of the services you purchased and/or reserved will be outlined on your invoice. Therefore, the invoice is the only document you will need to carry with you for these services as you travel. Please check your documents to confirm accuracy of all information. If there are any discrepancies, contact Costco Travel Australia immediately.

2% REWARDS FOR EXECUTIVE MEMBERS - For Executive Member Guided Holiday, and River Cruises purchases made through Costco Travel, a 2% Reward (up to AU $ 1,000) will be earned and applied after travel is completed. Must be an Executive Member when travel starts. Excludes taxes, fees, surcharges, gratuities, trip protection, and portions of travel purchased through a third party such as activities, tours, baggage fees, upgrades, port charges and cruise line fees and similar extras. For complete Executive Membership details, see the membership counter or visit https://www.costco.com.au/executive-membership/executive-membership-terms-and-conditions.The 2% rewards calculation is for Guided Holiday, and River Cruise purchases and does not include car hire or other purchases from Costco Travel.

DIGITAL COSTCO SHOP CARD - Digital Costco Shop Cards are not redeemable for cash, except as required by law. Where applicable, the offer is valid for dates specified and is only valid for bookings made through Costco Travel Australia and is only valid for completed travel. Limit one Digital Costco Shop Card offer per booking. Offer is non-transferable and may not be combined with any other offer or coupon. Any price change of your booking may result in a change to your Digital Costco Shop Card amount. If your booking is eligible for a Digital Costco Shop Card, you will receive it by email sent from do-not-reply@wgiftcard.com approximately 30 days after your car hire. You may use your Digital Costco Shop Card toward merchandise at any Costco warehouse throughout Australia. If your booking contains multiple Digital Costco Shop Cards, you will receive separate emails for each one. Digital Costco Shop Cards are not accepted at Fuel Stations, Food Court self-serve kiosks or for any eCommerce transactions. The only way lost cards can be replaced is by presenting your original invoice to Costco Travel Australia. Neither Costco Wholesale Australia nor any of its affiliates are responsible for use of this card without your permission. For full Digital Costco Shop Card terms and conditions visit https://www.costco.com.au/costco-shop-card-TC.

REVISIONS, CANCELLATIONS, AND REFUNDS - In the event you need to change or cancel your reservation or any information provided as part of the reservation, please call Costco Travel Australia as soon as possible. Revisions, cancellations and refund policies vary by supplier. In all instances, no-shows are nonrefundable.

REFUNDS - Refund restrictions and policies for unused travel vary by supplier, by season and according to promotional rules and are subject to applicable rules of each supplier. Please inquire about refunds at the time of booking, and prior to any revisions or cancellation.

CAR HIRE - All car hires are subject to the rules and regulations of the car hire company. Late returns and returns to alternate locations are subject to charges or penalties paid by the hirer directly to the car hire company. Cars are available for hire to individuals 25 years or older (exceptions apply) holding a valid driver's license. A surcharge may be added for drivers less than 25 years of age. Rates exclude fuel, optional insurance coverage, and some applicable taxes and surcharges. Any additional fees assessed at the time of booking, which cannot be prepaid, will be collected at the time of hire. The car hire company requires the imprint of a valid credit card in the hirer's name as security to cover incidentals. Car hire insurance is the responsibility of the registered driver. Additional drivers must be 25 years of age and may be charged an additional fee.

All prices are valid for travel as specified, are valid for new bookings only and are available to Costco members residing in Australia.

Prices on our website are valid if you purchase services in the same session. If you log off our website, prices may be different the next time you log on.

Unless otherwise noted, offers are not combinable with select rate codes, coupons or other offers. Any unused portion(s) of member benefit add-ons are non-transferable, non-refundable and not redeemable for cash. Executive Member benefit, if applicable, is valid for primary cardholder only. Costco Travel Australia disclaims liability for any inaccuracies or typographical errors.

Some charges may be processed in a foreign currency by a supplier depending on the nature of the booking.

DEPOSITS AND PAYMENTS

FORMS OF PAYMENT- Visa® and MasterCard are the only acceptable forms of payment.

WEBSITE TERMS AND CONDITIONS - Only Costco Wholesale Members residing in Australia may purchase travel services on this website. Costco Wholesale™ general website Conditions of Use apply to costcotravel.com.au. You may review them here: Costco Terms and Conditions of Use.

DISCLAIMER OF LIABILITY - As of the date of this publication, all information is thought to be accurate, available and current. The information, products and services published herein may include inaccuracies or typographical errors. The products and services provided herein are furnished by independent contractors who are third parties to Costco Travel Australia and are not employees of, mandatories of, representatives of, or joint ventures with, Costco Travel Australia. Any representations regarding (but not limited to) the price, information and description of the products and services described herein are based on information provided by the independent contractors who furnish said products and services. To the extent permitted by law, Costco Travel Australia is not liable for the accuracy of such information, which cannot be guaranteed by Costco Travel Australia and remains subject to confirmation by the independent contractors who provide such products and services. To the extent permitted by law, Costco Travel Australia is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any supplier or any personal injuries, death, property damage or other damages or expenses resulting from causes outside of Costco Travel Australia’s control. To the extent permitted by law, Costco Travel Australia shall not be responsible for travel delays or cancellations or for any illness, death, injury, damage or loss of vacation time arising therefrom. To the extent permitted by law, Costco Travel Australia shall not be liable for any injuries, damages or losses caused to any traveller in connection with or by supplier employees or contractors, terrorist activities, social or labour unrest, mechanical or construction failures or difficulties, diseases, local laws, climatic conditions, criminal acts or abnormal conditions or developments, or any other actions, omissions, or conditions outside the control of Costco Travel Australia. By participating in any Sightseeing Tours, such participant confirms that they, and any minor children for whom they are responsible, are physically and mentally capable of such participation and that they have no medical or health conditions that would make such participation inappropriate. Such participants ASSUME FULL RESPONSIBILITY for all damage, loss or injury to themselves and any such minor child and also ASSUME THE RISKS of all personal injury, accident or illness to themselves and any such minor child for reasons outside of Costco Travel Australia’s control. Under no circumstances, including but not limited to the negligence of others, shall Costco Travel Australia be liable for any injury or damage to such participants or minor children for reasons outside of Costco Travel Australia’s control. Traveller assumes complete and full responsibility for checking and verifying any and all passport, visa, inoculations or other entry requirements of each destination, as well as reentry into Australia, and all safety or security conditions at such destinations, in connection with the proposed travel. For information concerning possible dangers at international destinations, consult the Destinations advice at https://www.smartraveller.gov.au/destinations.

Nothing in this clause operates to limit, exclude or modify any rights you have that cannot lawfully be limited, excluded or modified under the Australian Consumer Law which is Schedule 2 to the Competition and Consumer Act 2010 (Cth).